Restaurant CRM & Retention Marketing That Builds Loyal Regulars
SMS + Email
Loyalty workflows
Automated campaigns
Higher repeat visits
You Don’t Need More Guests. You Need More Repeat Guests.
Retention increases revenue without increasing ad spend especially in NYC where acquisition is expensive.
Guest List Building
The strategy includes a reservation capture system, along with list growth strategies and guidance on consent and segmentation to ensure effective and compliant customer engagement.
SMS + Email Campaigns
The approach includes welcome sequences, reactivation campaigns to encourage return visits, automated birthday and anniversary messages, and event-based or seasonal campaigns to engage customers throughout the year.
Loyalty & Regulars Strategy
The strategy focuses on VIP segmentation, developing a loyalty program, and planning offers that add value without discounting the brand, ensuring long-term customer engagement and brand integrity.
Reporting + Optimization
The strategy includes tracking retention KPIs, monitoring repeat visits, and implementing monthly improvements to enhance customer loyalty and drive sustained growth.
How It Works
A simple process from audit to launch and optimization.
CRM audit
Implement campaigns
Improve retention KPIs
Frequently Asked
Questions
Do we need a CRM tool?
We can implement within your existing system or recommend tools based on your needs.
Will this feel spammy?
No, we build brand-aligned messaging that feels premium.
@MyChefSocial